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Frequently asked questions

  • How do you use SoMeCare’s thermal massage mode?
    Once you’ve applied facial essence to your skin, switch your device onto normal cleansing mode. Use the massage head on the back of your SoMeCare and glide the device in an upwards motion over your face for 5 minutes.
  • How often should I charge my SoMeCare device?
    You can keep your device running efficiently by returning it to its USB-connected magnetic induction charging base after every use. If the indicator light is shining yellow, signalling low battery, or the device’s vibrations seem weaker, place the device on to charge for 2 hours before using again. Please note that you should not switch on your device whilst it is in charging mode.
  • How do you deep clean your face?
    To use your SoMeCare device in deep cleansing mode press the on button twice, ensuring the indicator light shines white. Cleanse as usual.
  • What should I do if my SoMeCare device stops working?
    In this instance please consult the troubleshooting page of your device’s manual or contact us for support. Do not attempt to disassemble the device yourself and refrain from using your SoMeCare if the silicone cover is damaged.
  • What is SoMeCare and how does it work?
    SoMeCare is a sonic silicone cleansing brush that features 8 vibrational intensities, up to 15,000 Hz, and 55°C thermal therapy. The device is designed to be used in conjunction with your cleanser to effectively remove dirt, bacteria and make-up from pores and facilitate deeper product absorption. SoMeCare boasts two heads, one for cleansing and the other for massage, as well as two cleansing modes, normal and deep, for an unrivalled cleansing experience.
  • Is the device water-resistant?
    SoMeCare is water-resistant and even suitable for in-shower use. However, as SoMeCare is not designed to be submerged in water for long periods of time, please ensure to dry and appropriately store your device after each use
  • Are silicone brushes bad for your skin?
    No. In fact, research has shown that silicone offers a consistent cleansing action that is kind to skin, yet effective at removing dirt and bacteria from pores.
  • How often should I use my brush?
    Depending on your skin type, we recommend using your SoMeCare device 1-2 times a day.
  • How should I store my SoMeCare device?
    After each use, rinse and dry your SoMeCare before returning to its charging base. For safety and optimal performance, store your device and its power supply away from children, heat, water and dust.
  • Is SoMeCare good for acne?
    Yes! Scientific researchhas shown that cleansing with a sonic brush can improve the appearance of acne without any negative side effects, due to the gentle cleansing action.
  • How often should I use SoMeCare to exfoliate?
    In general, exfoliating once or twice a week is ideal for most skin types, although this will depend on the sensitivity of your complexion. SoMeCare can be used in deep cleansing mode to exfoliate the skin, however, the device should not be used with any grainy products.
  • How do you use SoMeCare?
    First, dampen your face with warm water before applying cleanser directly to the brush head. Next, create a lather by pressing the device against your palm and pressing the ‘on’ switch once. Glide the device and product over your face working in sections. Adjust the vibrational intensity as you wish by pressing the ‘+’ and ‘-’ buttons. Move to a new cleansing area when SoMeCare pauses after each minute of use.
  • Can I share my brush with other family members?
    Although SoMeCare is made from antibacterial silicone, it is recommended that you do not share your device.
  • How do I clean my SoMeCare silicone brush?
    Simply rinse with warm water.
  • Can I switch off SoMeCare’s thermal temperature setting?
    55°C thermal therapy can be experienced whilst using your SoMeCare in deep cleansing mode, or whilst cleansing with the device’s massage head. To use without this setting simply use SoMeCare’s standard brush head in normal cleansing mode.
  • Will SoMeCare be suitable for my skin type?
    Yes! SoMeCare is made from hypoallergenic silicone and cleanses with a gentle action making it suitable for all skin types, including sensitive. Please note that you should not use the device directly on your eyeballs or any area of your skin where you have recently had surgery or are experiencing swelling, sunburn or any other adverse skin symptoms.
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